Skip to main content

COMPLAINTS POLICY

 In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service we provide is: Dr Chig Amin
  1. If a patient complains on the telephone or at the reception desk, we will listen to his or her complaint and offer to refer him or her to Dr Chig Amin immediately.

If  Dr Amin is not available at the time, then the patient will be told when he or she will be able to talk to the dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.

  1. If the patient complains in writing the letter will be passed on immediately to: Dr Chig Amin
  1. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist, unless the patient does not want this to happen.
  1. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible, normally within two working days. We will seek to investigate the complaint within ten working days of the complaint being received to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to him or her on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  1. We will confirm the decision about the complaint in writing to the patient immediately after completing our investigation.
  1. Proper and comprehensive reports are kept of any complaint received.
  1. If patients are not satisfied with the result of our procedure then a complaint may be made to:  The General Dental Council,  37 Wimpole Street, London, W1M 8DQ                                                                                
chig amin dentist

Would you like to know more about our cosmetic dental treatments?
Sign up for a complimentary consultation today.

Book Now
Andy W.
Andy W.
I’ve always found Epsom Dental to provide an excellent service. My family and I started going there some years ago after getting fed up of being regularly patronised by the dentist at Bourne Hall Dental in Ewell. In contrast, the treatment and advice we receive from the dentists at Epsom Dental is always friendly, concise and clearly explained.Also, in stark contrast to the receptionists at Derby Medical Centre down the road, the receptionists at Epsom Dental are always polite, friendly and helpful in finding you the best appointment slot.So it seems it is possible to receive friendly, efficient and accurate care locally, you just have to go to Epsom Dental.
rose de G.
rose de G.
I would like to express my appreciation for Mr Patel. Although no treatment was carried out during my visit, he took the time to examine my teeth carefully, explain my dental health in plain language and outline the different treatment options available. He was very transparent about the pros and cons of each option and gave clear guidance on what would be best for my teeth. His honesty, patience and professionalism helped me feel reassured, well-informed and involved in making the right decision for my care.
Stephen R. L.
Stephen R. L.
Excellently run surgery with reminder emails and personal phone calls for appointments. Treatment options are fully explained and impartial advice with regard to cost and best option. Dedicated to getting the perfect result. Recent inplant treatment very positive experience.
Carolina S.
Carolina S.
I'm aged 57 and have had a fear of the dentists since I was small and I have found this to be the best Dentist Practice I have ever experienced. Catherine and the other receptionists are very welcoming and reassuring. Teresa the hygienist is very methodical, gentle and patient. Mitesh is the most calm, reassuring and professional dentist. I actually look forward to going to the dentist now. Their membership plan is fabulous too and ensures I have a 6 monthly dentist and hygienist check. If you are looking for a calm, friendly, reassuring and thorough dental practice with whom you can trust then look no further. ⭐️⭐️⭐️
js_loader